If you have an emergency, call: 9-1-1
Non-emergency dispatch number: (928) 763-1999

Dispatchers are more than a calm and reassuring voice at the other end of the phone. The 15 unseen heroes, employed by the Bullhead City Police Department, are highly trained emergency services dispatchers with unique skills who work closely with police, fire and medical personnel.

The Bullhead City 9-1-1 center is responsible for dispatching calls to the Bullhead City Police Department and the Bullhead City, Mohave Valley, Fort Mojave Mesa and Golden Shores Fire Departments.

Dispatchers provide the vital link for the public safety services on which the community relies upon every day.

Bullhead City Implements Text-to-911

(June, 2020) - Bullhead City residents can now text-to-911 during an emergency. The Bullhead City Police Department has added texting into its 911 answering system, allowing residents in need of emergency services to text when calling is not an option.

While speaking directly to an Emergency Services Dispatcher is the best and fastest way to get help or to report a crime in progress, this new text-to-911 option is designed to benefit the hearing or speech impaired. It is also an excellent resource for those who are in a situation where speaking on the phone could put them in further danger.

• To send a text to 911 from your cell phone go to: “New Message”, and enter “911” in the “To:” field. Your text message should be brief and contain the type of help you need and the address of your emergency. Push the “Send” button.

• Stay with your phone and be prepared to answer questions and follow instructions from the Emergency Services Dispatcher.
  
  
• When texting to 911, please use plain English, as emojis may be blocked and short abbreviations are not always universally understood. Photos and videos cannot be received.
  
  
• Do not send the 911 message to anyone other than 911. The text will not work as a group text.
  
  
• Text-to-911 will not work on ‘roaming’. A text or data plan is required to utilize the system.
  
  
• Please do not text and drive.

9-1-1 Education 

Emergency services dispatchers educate children on the importance of dialing 9-1-1 in the event of an emergency. Children are able to physically practice dialing 9-1-1 on a simulator to experience what it would be like to talk to a dispatcher. Parents are encouraged to teach their children their address and phone number.

Call Community Services Officer Lorrie Duggins at (928) 763-9200 ext. 8204, to book a tour or 9-1-1 education demonstration.